Telecom providers are starting to use IRIS Business Architect for their enterprise architecture and business architecture to deliver their client-driven strategies and optimize their client-journeys successfully using value streams, like those mentioned in the above diagram, and their enabling capabilities. Within only 6 months, IRIS Business Architect allows Enterprise and Business Architecture teams to deliver their first successes with relevant artifacts useful both for business and IT agile stakeholders, as shown in this schedule below.

We're starting to have traction in the telecom space. West Corporation (NE USA) is now one of our customers. Others should be announced soon.

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Here are a few common benefits:

  • Better decision-making ability. The use of IRIS Business Architect helps Communications Service Providers comprehend the complete impacts of decisions before making them, therefore reducing risk for each decision.
  • Driven and cohesive strategy. IRIS Business Architect can contribute in decoding business strategies into action and focus investment toward initiatives that have higher returns.
  • Agility in business and information technology execution. The use of IRIS Business Architect makes it easy to have a repository of reusable business architecture content for each of your service business units and defined processes that decode strategies into execution significantly speeding up an enterprise’s ability to recognize and implement all necessary changes.
  • Higher operational effectiveness and capacity for growth. IRIS Business Architect helps Communications Service Providers structure and rationalize business operations for efficiency and scalability.

Communications Service Providers are currently facing challenges that need to be addressed swiftly, preferably using IRIS Business Architect, to ensure optimal cohesion between a communication provider’s corporate strategy and its execution within each of its service business units. Here are some of these major challenges:

  • The explosion of data consumed on mobile devices and high-bandwidth demands is pushing networks to their limits and Communications Service Providers face higher pressures than ever to deliver a smooth, latency-free customer experience. With the Internet of things projects, this growth in data consumption is bound to continue in the future. Proper network strategies to ensure resilience and uninterrupted services with profitability are becoming absolutely critical as the use of data rages.
  • Users rely more on cloud-based applications. With more and more applications coming online (there have been about 45 billion application downloads so far), carriers must continue to ensure the customer experience is flawless while managing the data chaos at the edge. In addition, managing and monetizing over the top (OTT) services will continue to be a challenge for Communications Service Providers.
  • Communications Service Provider's networks are becoming more complex. The number of mobile device models increase every year is creating more complexity in managing the network. Strategies to reduce complexity will include among others Software-Defined Networking, which shifts the brains of networking to central software systems from hardware.
  • Data traffic growth and years of putting off network-infrastructure spending is resulting more and more into network performance issues. Communications Service Providers need to have business strategies to upgrade profitably their networks in steps and by priorities within all their service business units and territories.